Monthly Archives: September 2013

Service Warranty = how well the positive impact is delivered Service Utility = the service’s positive impact on the business operations Value = Warranty + Utility Deming Cycle: Plan, Do, Check, Act. The Deming Cycle has more detailed steps when … Continue reading →

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. The current form is known as ITIL 2011 edition. The ITSM lifecycle stages … Continue reading →