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Category Archives: Management
HP SmartFriend – “You have Chosen Wisely”
This is a recommendation for HP SmartFriend service. At the time of this writing, it costs $50USD for the first month and $15USD thereafter. The support staff spend as much time with you as necessary. The technicians are in India; … Continue reading
Posted in Management, Technology
Tagged HP, OWC, Service Agreement, SmartFriend, Thunderbay 8, Windows 10
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Customer Success Metrics for Software Companies
Operational metrics of customer success for software implementations show progress over time and drive financial success over the long term. What gets measured gets fixed. The trend is more important than the numbers. Here are some feasible and useful quarterly … Continue reading
Posted in Management, Technology
Tagged management, Metrics, Operations, Software
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Some ITIL 2011 Concepts
Service Warranty = how well the positive impact is delivered Service Utility = the service’s positive impact on the business operations Value = Warranty + Utility Deming Cycle: Plan, Do, Check, Act. The Deming Cycle has more detailed steps when … Continue reading
Covered Processes in ITIL v3 Service Lifecycle
The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. The current form is known as ITIL 2011 edition. The ITSM lifecycle stages … Continue reading
Posted in Management, Technology
Tagged IT Management, ITIL
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Project Management and Motivating Remote Teams
A topic that comes up often these days is how to motivate remote teams on IT projects. It comes up because teams consist of personnel that are scattered all over the country and the globe. Technology enables people to work … Continue reading
Posted in Management, Technology
Tagged management, project management, remote teams
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